Nissan Canada

They were my car family and I was very loyal with Nissan...Bought a Rogue, then a Pathfinder Platinum from them. Loved my Pathfinder, but then the unimaginable happened.

A squirrel chewed my wires and my car was totaled by my insurance company. My insurance issued the check and closed my claim over a month ago. I bought a new car and signed the purchase order, but that was over a month ago as my car is still sitting there waiting for me to drive home as I'm being forced to continually wait for my money, even though they are aware that I have purchased a car, they don't care. The insurance check was for over $67,000 and I only owed them around $18,000.

They have confirmed that I am owed $49,102, but they are stalling and making excuse after excuse.

First they tell me that I have to wait 15 bank days after my last car payment withdrawal came out of my bank account on April 14 in order to make sure my last car payment doesn't bounce. I was told that they would then directly deposit my money into my bank account on May 7 or 8. They basically have told me that they were going to hang onto over $49,000 of my money for 15 bank days and collect interest off my money and also force me to have to continue paying for my car rental for the next 3 weeks while they wait in order to make sure that they got every penny that I owed them. I explained my situation to them and even told them that I only needed $45,000 of my money, so that I could buy a replacement car, which I have signed a legally binding purchase agreement for and could stop paying daily car rental expenses.

I told them that they could keep a $1,000 tip to cover themselves if that's what I had to do to get my money, but they said no because they have their policies...Up until this time I was a great customer, never complaining and was never late or had any missed car payments...Life went on and I counted out the 15 days as that was the slowest 3 weeks of my life. May 7 came and no payment was deposited into my bank account, so this meant I should have received my money on May 8, which was what I was told when I called in April. I truly was starting to feel stressed about my new car sitting on the lot and having to continue paying my car rental, which my insurance stopped covering when they closed my claim. I informed NCF of all this, but they don't care.

I called them back on May 7 because even though they told me I would receive payment by May 8 at the latest, I needed confirmation, so that I could keep the dealership of my new vehicle informed of when I was actually going to pick it up and also so I could make decisions of whether I needed to extend my car rental. When I called them on May 8, they informed me that I was given the wrong information and that I was going to be receiving my money on May 9 as the money has been released to me and is now in the banking system. They assured me that I would have the money by the end of this week to purchase my car. I believed them, but they were wrong!

There was no deposit to my bank account, so I called them yet again. The person I spoke with sent a message to someone in finance or a manager or something because she told me that she sent a message and was waiting for a reply. She then told me that she received a message and that my money was being released today and that I would get it later today in my bank account. I told her that she was incorrect because my credit union does direct deposits during the early morning hours and only on banking days and never on weekends and holidays.

I told her that if it was truly released today, I would not receive my money until Monday or Tuesday as it was still early in the day on Friday and the money takes 1-3 days to process through the banking system for a direct deposit. I seemed to know more than her about the process and the only reason for this is because I have been forced to spend time I don't have to research in order to get my money, so that I can get my car replaced and stop having to pay money out of my own pocket when I have a car sitting on a lot, waiting for me to drive home. I'm sorry, but this is just not right. I unexpectedly lost my Pathfinder due to a rodent going under my hood.

I had manufacture warranty, extended warranties, prepaid maintenance for oil changes, accident and comprehensive insurance that included rental car coverage with a $1,000 deductible. Never in a million years did I consider the possibility that I would totally lose my car and find myself in a position where I would have to pay my own rental costs for over a month and have to continuously update my car rental place and the dealership where I bought my car to give them an idea of when I'm handing in my rental and driving my new replacement car home. The problem is that I can't give them an update right now because I truly don't know when I'm getting the money for my down payment. Anyway, that's enough about NCF

Now.

let me talk about Halfway Motors Nissan, but my complaint with them is not as big at the moment. I'm hoping it stays this way, but I don't have much faith with everything that has happened. I bought extended warranties and just pulled them out to read the conditions to see if they have any clauses for cancelation. And yes, they very clearly state that the only valid reason for me canceling is if my car is deemed a total loss by insurance, which is exactly what has happened.

It says to contact my dealership to report a total loss. I have attempted phone contact with them twice and left a message once, which was over a week ago, explaining in detail why I was calling. I have yet to receive a response. I did send an email to the general manager, requesting to cancel my warranties and attaching the proof of loss verification form from my insurance company.

I only sent my request in writing today, so it's too early to rate the response as it is the weekend also, so this is the only reason I'm giving 2 stars.

I am a really pissed off consumer!

Halfway Motors was like my car family and I went there for everything. I'm hoping that they stand by the add ons they sold to me on my Pathfinder in a timely fashion, especially now that I am having to pay around $2,000 out of my own pocket for the car rental. They were very eager to sell them to me, so I hope they show the same amount of eagerness to cancel them for me. I'm not expecting easy or smooth because my experience so far has been anything, but this.

Nissan was like a car family to me.

I bought my rogue and Pathfinder from them, all my servicing, winter tires, maintenance problems, etc. I was extremely loyal and even felt bad when my insurance company persuaded me to move my vehicle because I was feeling like I was being unloyal. I am no longer loyal because of this and I am now a pissed off consumer! I will never buy another Nissan as long as I live because of what has happened and is still happening.

In the meantime, I will continue paying my car rental and breach my purchase agreement because of the down payment I'm supposedly still waiting for, but the date and information seems to be continually changing. End of my Nissan rant

Vin Number : JN8BT3CB8SW146777

I would love to give them less than one star, but unfortunately, there is no choice available. See reason below:

I bought a 2025 Nissan Rogue back in January 2025 from Country Hills Nissan, Calgary, Canada.

As Nissan offered a 3-year trial period to use the Nissan Connect App, and you can remotely start/stop, lock/unlock, and other features, at the time of pickup, we did find those features were out of service due to battery drainage problems reported, and they are working on it. So, the lady (Marcela Mateo, Delivery Co-Ordinator) advised us to contact Toyota Canada directly and we can't do anything. So anyway, I kept calling them for the last 7 months, and every time, the only answer I got from them until last week was that they still couldn't solve the problem and were still working on it. I thought Nissan Canada was a big company, but I found out they are useless and even couldn't solve a small problem for the last 7 months and might be more than that, as I know from January 2025, with their services and their customers screwing up, and it's very frustrating.

I passed my last winter without this facility, and they have no shame and no compensation for this.

Anyway, the big surprise I found, which smoked/screwed me up, was when yesterday I was at Country Hills Nissan for my first oil change. When I spoke to the Delivery Co-Ordinator (Marcela Mateo) about this problem still existing, she told me it was resolved a long time ago and only happened with 3-4 customers, and it's resolved. That statement made me crazy as Nissan kept telling me that they were still working on it, and it means they don't know what they are doing and were lying to me for the last 7 months. I always go to Toyota, and it was the first time I bought a Nissan, but unfortunately, it was a big mistake, and I'm being punished for being their customer.

I am really upset that they were lying again and again and showing no customer satisfaction and care at all.

I will escalate this issue to a higher level and give suggestions to others: please go to a company you can trust and not make you a fool.

At this point, I would like them to contact me ASAP as follows:

1) Resolve this issue ASAP.

2) I must need compensation for the problem I faced.

3) I need an investigation into why customer service was lying to me.

4) Once they resolved the issue, then my trial period starts from there.

I am leaving my contact details to be contacted ASAP, and I will write down my review in all forums, so people are aware and think twice before buying Nissan products, as I am really upset from yesterday and feel regret about my decision to buy a Nissan Rogue. I had a plan to buy a Nissan Altima AWD, but not anymore.

Thanks

Arif Jamal

403890****

arif_jamal15@***.com

2 weeks ago

New

Hi everyone im here to ruin this company . Im doing on my experience .

I have called changed my car to monthly payement . I have spoken to a person said im a liar me and my wife im on Disability . This company Agreed they continued to haras me told me they repo my car. Why dont i sell it back to the dealer .

I also said, can I speak to your manager? Many at times and they said, manager doesn't want to talk to you. Customers, he doesn't like to deal with customer complaints. If that's not his job, he's too much things to do and I still haven't received it, I have to call back and then spend like eight months.

They continue too charge Nsf fees there continue harassing me . I advise anybody to stay away from nasa and never to get nissan finance they are *** to deal with . They owe me so much money in nsf it's i'm not even funny. I'm thinking about taking in the small claims court for for calling me a liar and accusing telling me they're gonna repo my car when i have monthly payment...

i decided to finally trade the car in and pay it fully off. They continue thank you to charge me nsf fees i highly recommend everybody this day way, way far away

Dear Sir, I recently purchased the above said vehicle after inspecting the Carfax, which said that the transmission of this vehicle has been replaced at the above dealer. However, within a few days, the vehicle was giving problems, and on second inspection, I was informed that the transmission needs replacement.

When I got back to the dealer mentioned in the Carfax where it was replaced, they said they didn't replace the transmission and it was just a maintenance call with them for the said date, i.e., 2/27/2024. They also provided me with an invoice of that date for $157.38, which makes it clear that the transmission was not replaced, but the vehicle was sold with wrong information.

Can you advise me on a solution with the car, or else I will need to file a suit against Nissan Canada as well as Nissan South, Edmonton? Thanks, and an early reply will be highly appreciated.

Nissan Sentra 2019

Dealership: Newmarket Nissan, Ontario

Purchased car July 25 2022 for 18500 ( financed over 5yrs) and this included a 3yr PLATNIUM warranty. Partially good I purchased the warranty, but in the end it DID NOT matter.

DIED APRIL 1ST 2025!!

During the first year the transmission failed and was replaced. About 6 months after the transmission was replaced the car would just shutdown randomly when driving highway speeds. We took it to the Nissan dealer and they were not able to reproduce. There was an error code (speed sensor issue), but they said it was an old one.

We had to pay the 1hr service for nothing and left. Then about 1 month after while on a highway the same issue occurred. We had to have the car towed to the dealer, they did change the speed sensor, so we figured ok maybe they fixed it. Since we were afraid to drive the car on the highway we didnt, but 3 months later I was like ok lets see if the issue is still there.

It was early on the weekend, so not many cars on the road. I took the car on the highway and just 5min into the drive it shutdown again, all the light came on again and bells going off. Again made it to the side and had to car towed again to the dealer. You can imagine our frustration at this time.

They again checked the issue and after 2hrs more labour they found a connector on a wiring harness was corroded. They were like the wiring harness is not covered under your warranty. I was like ok, until they told me how much it would cost for the harness. The quote was $400 for the harness and $750 for the labour.

Well I had to decline the repair as I just could not afford that. The service tech didnt want to reconnect the harness, so they disabled the systems dependent on that sensor. Well with the disabled the car was fine on the highway and drove fine. About 3 months after this issue one of the front axles needed to be replaced for some reason, but it was covered under warranty.

I really started regretting this purchase and we just nervous of what could go wrong next. Also the service agents were just very COLD and condescending. I asked if they could just try a little fix to see if that would help and their response was we are not CANADIAN TIRE, we do things the right way. When presenting any bill, it was like getting a call where your car was being held hostage until you paid and not offering any type of help.

Well the next thing, I NEVER saw coming!! I pressed the START button and the car didnt start. I was ok, it just didnt start, so I tried to turn off the car by pressing the button again. It did NOT turn off the car.

I tried EVERYTHING to shut off the car, and NOTHING worked!! The cars computer had taken over the control of the CAR!! I called CAA then to help start the car. While waiting for CAA the car would AUTOMATICALLY shutdown and then RESTART!!

It did that about every 15min for 2hrs until the battery was DEAD (not even a light would come on). The tow truck driver took it to the Nissan dealership for service. He had to do something different to put the car into neutral (not sure what). In the morning the technician checked the car and found that the main engine harness wires were MELTED and some other circuit items had been FRIED.

They were not sure if the issue would be covered under warranty, so they said well it will take us another 4hrs to determine that root cause, but it would cost me $750 if the issue is not covered under warranty. I was in a corner and needed a car, so I had to say yes for the hope. I still owed $9500 on the car loan, so what could I do, as I only had to car for just under 3yrs. The next day the tech created the report and submitted the claim to THEIR warranty department.

The total cost to repair the car was approx $8500!!! This was in big part due to this wiring harness costing $2000 and well the total labour of 3days to fix everything. I asked the tech if the FOUND the ROOT cause and they did NOT, but they had to replace all those parts to THEN go further!! The claim was rejected due to the wiring harness not being covered (even though it was because THEIR computer that caused them to MELT!!).

Well as you can imagine I can not afford or would even think of putting $8500 into this MONEY PIT , so I asked what could I get for the trade-in value. They were like ok $4000. That well just made me sink deeper into despair. I just had to leave the dealership in pain as I could not make a good decision of my next step.

The sales person did say they would pay $500 towards my already $750 that I need to pay, IF I would buy another Nissan.

Well I will NEVER buy another Nissan and will let EVERYONE know of this situation. I paid the $750 to just end everything with Nissan and had my car towed to a Hyundai dealership who offered me more for the car and had an Elantra that I was very interested in and eventually purchased.

This is to complain and inform potential purchasers of a vehicle to avoid Nissan (stay clear and wide). I take my reviews very seriously.

This is about the Nissan CVT settlement case and Nissan's inability to follow through on their commitment to their customers. Despite being told by the Myers service & warranty department Orleans manager at the time, Tina Deschamps and Blair Dawes, that we met all the requirements to qualify for reimbursement through the CVT settlement case, we were denied. My family has been a loyal Nissan purchaser for years, owning a Sentra and Rogue presently. We were even offered a $3000 reimbursement through Nissan Canada for the repairs earlier, but this would not cover the majority of the cost associated with the repair.

However, after further research, we found out that there was a case being brought against Nissan for this same CVT repair that would cover the majority of the cost. I am uncertain why we were denied after the service department recommended the CVT repair. It has been over 1-1/2 years now that I have held off on re-posting this review because Stéphane Landriault, the guest experience general manager at Myers Nissan Orleans, was looking into our case but has not resolved it to our satisfaction.
I will no longer purchase any Nissan based on my recent experience.

Our family usually buys Nissans, but not anymore. This dealership brand might have received our $6000 now, but they'll lose our potential future purchases of additional vehicles that our family may require. I am sure you can see that besides our purchases, which they will miss. I will personally tell our friends, their friends, and all our family members about our experience and advise them to avoid buying Nissan.

This seems to be the only language they comprehend is one that affects the bottom line of their company. A vehicle that costs $60,000 or more, multiplied over at least the 60 people I will make my mission to inform, will deplete their bottom line by at least $3,600.00.
This has been an experience I will not repeat or wish anyone else to experience by purchasing another Nissan. I know this Nissan dealership seems to have good reviews, but from my experience, they have individuals remove their negative reviews to maintain the rating you see.


I would suggest that if you are looking for a new or used vehicle, you should look elsewhere to purchase one.
This additional information will clarify my point. I initially wrote a review several months ago. After which, I was contacted by their current service manager to take down the review because he would try to resolve this issue for me.

However, although he may have tried, nothing came out of it. Which only served to show that it was a mere lip service, and nothing substantial came out of my removal of that negative review. This is why I am now resubmitting this same review and amending it to include these additional facts.
I also now understand why Nissan was initially considering merging with Honda and Mitsubishi.

However, Mitsubishi Motors is contemplating not joining the planned Nissan-Honda merger...


I would recommend everyone stay far away from Nissan, despite their possible incoming affiliation with Honda.
An extremely unsatisfied customer.

If I could give this company zero stars, I would without hesitation. Nissan Canada, your customer service is an absolute disgrace and a perfect example of corporate greed and incompetence.

Heres my situation: My car has a recurring A/C issue thats been happening every single year. The dealership diagnosed the actual problem and confirmed it needs a larger O-ring a simple, permanent fix that would finally stop the issue. They were ready to fix it properly. But what happened? Nissan Canada stepped in and flat-out denied it.

Instead, they insist I bring my car in every year to pay almost $500 for a temporary patch job that does absolutely nothing long term. They KNOW what the issue is. They ADMIT it. But instead of allowing the dealership to do the proper repair, they told me its my problem and it has to come out of my own pocket. No warranty coverage, no goodwill, just a constant cycle of bandaid fixes and brushing me off.

Even the dealership wanted to help, and they couldnt because Nissan Canada literally blocked them from doing the right thing. That says everything you need to know about this company.

Nissan Canada doesnt care about their customers, doesnt stand behind their products, and sure as *** doesnt take accountability for their failures. Theyll happily take your money but disappear the moment a real issue comes up.

I will never buy another Nissan again, and Ill make damn sure everyone I know hears about this garbage experience too. Do yourself a favor and go with a company that values its customers because Nissan Canada clearly doesnt.

Hello,
I would like to share my experience I had with Go Nissan South team lately and the service they provide to customers. I was told that Go Auto is comprised of Go Nissan South dealership, that is why Im sharing my experience in intent to be resolved sooner.
Sadly, I cannot give Go Nissan South (Edmonton, AB) a good review.

I went in looking for a Jeep for my son and wanting to trade in his current vehicle (2024 Honda Civic). I had my son with me whenever we visited dealership, I had to visit them few times until they finally traded my son's vehicle for 2019 Jeep Wrangler Unlimited Sport after few arrangements on right pricing for us but on the day when we went to receive the new trade in vehicle they changed the original price by increasing the price what we agreed on. Go Nissan South (dealership) did the paperwork and got signed from my son without informing the extra charges. 2019 Jeep was supposed to be $32,018.00 sale price and agreed on $35,705.00 after including the extras (4-years power terrain warranty - 80k km, windshield, back to new, each tire and rim and winter tires).

But on the day we were going to pick up the vehicle their final price was different - agreed on $35,705 increased to $39,810.75 without informing us they got the paperwork signed by my son who doesn't have idea on financing part. And when I asked for increased price they said we informed Sajid (son) and he signed the paperwork, without my consent they took his signatures and misrepresented the whole situation and were very disrespectful and rudely talking especially Cliff Montayre and Eddy Kaushal, and Will Salha. These 3 people were very unprofessional and didn't have manners to talk to customers. They also impounded my vehicle that I took for trade in when I asked for key back they refused to give even after telling them that my personal belongings are in the vehicle.

Our whole day today and last few days were all wasted because of these 3 gentleman. My son doesn't have car right now because of this matter and I lost my job hours yesterday - October 29, 2024, and I don't know how long this would go on for.
Looking forward for your reply urgently as I'm losing my job hours and meetings since I don't have vehicle.

I have my contact details below. Looking forward for the reply today.
Rahim Khan
(780) 901-****

I am contacting you in regards to a accident i was involved in December 2024 where i was at a complete stop on the hwy when i was hit from behind by a semi tractor trailer at 90km an hr , in the process of being hit i did hit the vehicle in front of me before rolling over. My steering wheel airbag didn't deploy when 100% it should of.

In the process i lost my 3 front teeth due to the faulty airbag.

I have all documentation supporting this incident so i am giving you the chance to compensate me for the injuries i sustained as well as the trauma & PTSD , loss wages etc from this. I appreciate a prompt response or i will have no choice to sue as well as go to the media