Nissan Canada

Recently, I took my vehicle to Nissan Fredericton N.B. to have my air conditioner repaired and they messed up.

They did fix my air conditioner but failed to do a check on it afterwards. I drove away and had to go back to Nissan, but I could smell something burning and when I arrived at Nissan, there was smoke coming out from the front end of my vehicle. The GM came out and quickly moved my vehicle, jumped out and started hosing it down for about 10 - 15 minutes and told me to leave it and gave me another vehicle to drive home. Upon my return the next day, a salesman gave me my keys and sent me on my way, saying someone would call me with the price of repairs (I never heard from them since).

Why? Because they know they did me wrong, which I thought was covered with their so-called extended warranty. What a joke. I had my vehicle for 3 years, only to find out coverage was nil.

They advertise with huge stickers on their vehicles - 72 months / 120,000 km. Again, what a joke. False advertising. Yes, I should have read the small print but I didn't...

I trusted their word, thinking it was what it said in my sales contract. They fail to tell customers that the beginning years are already used up on the warranty, so instead of telling me my vehicle is 3 years old at purchase so therefore I only get 36 months, they make customers believe they're getting 72 months / 120,000. This is wrong on so many levels. I will be contacting a lawyer and am going to go viral on social media.

Very dissatisfied customer here. Colleen Piercey.

I entrusted my vehicle, a Nissan Sentra 2018 1.8 SV 4P to Nissan garage on December 2023 for the first time and in February 2024, for the second time, following a collision with an animal. My insurer had specifically requested the repair of the damaged radar and the sound alert system.

Regrettably, despite my vehicle being immobilized in the Nissan garage establishment for four months, the requested repairs have not been properly completed.

The sound alert system was not repaired as specified in the initial evaluation.

Moreover, after a report from an independent expert, they now inform me, after four months of immobilization, that the ABS module of my vehicle is defective and requires repair. This new defect was not present before their garage's intervention, and I strongly suspect it resulted from improper handling by their team. I can send you the report of this expert.

In light of this situation, I hereby demand that you help me to:

Repair the radar and sound alert system in accordance with the initial requests of my insurer at no additional cost.

Repair the ABS module at no additional cost, as this defect occurred while my vehicle was in Nissan garage possession.

Expedite the repair process and return my vehicle as soon as possible.

Thank you for your attention to this matter, and I hope for a swift and satisfactory resolution of this dispute.

UPDATE: 18 June 2024

we have been contacted by Nissan Canada.

They are going to send an expert to do a full inspection of our car.

According to them, there seem to be even more problems than we heard until now after all intervention by Dormani Nissan Gatineau.

Cela semble irréel, comme si quelqu'un prenait et détruisait votre voiture sans assumer la responsabilité de l'acte!

It seems unreal, as if someone took and destroyed your car without taking responsibility for the act!

Very embarrassing.

We are for now waiting after Insurance Promutuel and Nissan Canada. to find a way to repair my car and bring it to me back!

Good Afternoon, On May 9, 2024 I picked up my 2021 Nissan Sentra that has an in service date of October 29, 2021. There are corrosion spots where the rubber gasket meets the door on the drivers and passenger side (behind driver).

Since I bought the car used and bought the CPO Platinum plan they are saying that they will not fix it, since my plan only covers perforation. That being said, the Nissan Factory Warranty has corrosion covered for 3 year/36,000 km. Neither threshold has been met yet. This car was previously a lease according to OMVIC.

Therefore this should have been addressed before I even bought the car as it is part of the warranty. I have also had other issues with 417 Nissan in Ottawa. 1) I signed the first vehicle agreement on May 4, 2024 at 6.8% interest. this had only the powertrain warranty.

They asked if I wanted to upgrade the warranty and I said yes. When I picked up the car on May 9. Aymen Ghlaissia, finance manager went over the changes he has made (Increased adjustment from $900 to $1000, Increased trade in allowance by $200 and and Increase to the cost of the tire warranty of $150). He failed to mention the increase from 6.8 interest to now 8% interest.

They are now offering me $1000 to cover my trouble but I have countered with no less that $1350 as the actual difference is $1360. I still think they can change it back and not sure why they are not as in the agreement terms it says that any part of the agreement can be changed as long as both parties agree. The second part to this is, as part of the CPO checklist all buffable scratches and swirl marks should have been addressed. they did not address it and are now offering me to have it done so I feel this is resolve.

I just wanted to let you know how Nissan is being represented. The dealing has been very shaddy as Aymen has offered me to install an electronic rust module, to have my car detailed by a fellow Nissan sales person that has a business on the side to get rid of the scratches/swirls, a $250 gas gift card and one extra year of oil changes, just to get me to go away. I feel very strongly, that the dealership should honor what they say they will do. I have also asked him to remove the tire warranty from the deal as he had offered me that option.

He has yet to do it. I should not have to loop in the GM Mark Brown to have things done. Even then it took over a week to get a response. My confidence is gone and I am feeling really down about my purchase.

This should be a happy time. I should be proud to own a Nissan and I am not. This has left a very sour taste in my mouth. I have already made a complaint to OMVIC and they have it on file.

There is also an issue with the all in pricing as Aymen stated that the powertrain warranty is mandatory to get Nissan Canada financing.

It is null and void since I accepted the platinum plan but had I not it would have been a violation of the all in pricing, if the fact that powertrain warranty is indeed required to get financing. Either way this is not a good look for Nissan.

I entrusted my vehicle, a Nissan Sentra 2018 1.8 SV 4P, to a Nissan garage in December 2023 for the first time and in February 2024 for the second time, following a collision with an animal. My insurer had specifically requested the repair of the damaged radar and the sound alert system.
Regrettably, despite my vehicle being immobilized in the Nissan garage for four months, the requested repairs have not been properly completed.

The sound alert system was not repaired as specified in the initial evaluation.
Moreover, after a report from an independent expert, they now inform me, after four months of immobilization, that the ABS module of my vehicle is defective and requires repair. This new defect was not present before their garage's intervention, and I strongly suspect it resulted from improper handling by their team.

I can send you the report of this expert.
In light of this situation, I hereby demand that you help me to:
- Repair the radar and sound alert system in accordance with the initial requests of my insurer at no additional cost.
- Repair the ABS module at no additional cost, as this defect occurred while my vehicle was in the Nissan garage's possession.
- Expedite the repair process and return my vehicle as soon as possible.
Thank you for your attention to this matter, and I hope for a swift and satisfactory resolution of this dispute.
UPDATE 18 June 2024
We have been contacted by Nissan Canada!
It seems unreal, as if someone took and destroyed your car without taking responsibility for the act! Very embarrassing.
We are now waiting on Insurance Promutuel and Nissan Canada to find a way to repair my car and bring it back to me!
Attached Documents for attention of Nissan Canada, Mr Sagr!

I had tires installed and one came off causing an accident and damage to my car. Due to the retorque rule I understand I can't fight that.

All mechanical repairs at Nissan were completed. Car went to body shop next and I picked it up yesterday. After driving approx 4kms noticed something was wrong. Pulled over and found 2 lug nuts missing from the front right tire.

Called the police to report and take pictures. The car was towed back to nissan. Couldn't get a rental car. After hours.

Had to get a hotel.

Contacted insurance.

They called nissan truro. They laughed at him and said " what are we gonna do about her?" Insurance was furious and made them pay for hotel and towing and to re inspect the whole car. The offer of freebies to make me go away was put on the table.

Insurance reminded him I was given an unsafe vehicle and could have been killed! When I spoke with the same Nissan guy regarding the missing lug nuts, he laughed at me too and said " I'm looking at your car right now!

They're all on there! I told him to stop lying and that I had pictures and police involved proving otherwise.

The complete disregard for my safety concerns me. I want this Forman fired and the mechanics licence pulled!

Unacceptable behavior. If safety isn't their priority, they are a liability to your company and all the cars they are working on!

1. Brand: NISSAN Model: Rouge Model year: 2023 VIN: JN8BT3BB8PW205058 Place

and date of purchase: August 2023, Toronto NISSAN

2.

The history of malfunctions experienced in the vehicle is as follows:

3. On March 11, 2024, while the vehicle was in motion, all lights suddenly went out and

the engine stopped, leaving me stranded in traffic. I contacted Nissan service and a

tow truck was dispatched. After waiting approximately 3.5 4 hours, the vehicle was

towed to 417 Nissan service.

On the same day, the service reported that the vehicle

had been reset, no issues were found, and it could be picked up. However, I

emphasized the seriousness of the situation, stating that if this had occurred on a

highway at high speed, it could have resulted in fatal consequences, endangering both

other drivers and my own life. I requested a guarantee and written statement that the

vehicle would not experience the same issue again. However, the service personnel

insisted that the vehicle needed to stay at the service center.

The vehicle remained in

the service center for over a week, during which the brain (electrical system) of the

vehicle was replaced, and a report was prepared (I believe around March 20). I then

picked up the vehicle.

4. On April 4, 2024, when I tried to start the vehicle, it did not start. After waiting for

about half an hour, I tried again, and the vehicle started, but warning lights illuminated

(photos available).

I moved the vehicle to take it to 417 Nissan, but the vehicle slid

and the right front wheel hit the curb. My speed was approximately 15 km/h. 417

Nissan scheduled an appointment for Monday.

5. On April 8, Monday, I informed the service representative that the car did not start,

and after half an hour, it did start, but warning lights illuminated, and the car slid,

hitting the right front wheel against the curb.

When we left the car at the service, the

warning lights were still on. When the car was lifted, it was initially mentioned that

the cause of the vehicle's malfunction was the dent on the right rear side. However, I

reminded them that this incident occurred approximately 5 months ago and since then

we hadn't encountered any problems until the vehicle was left at the service in March,

the brain was replaced, and a guarantee was given that there was no problem. Then,

the service representative mentioned that the issue was due to the right front wheel, as

it had thickened and distributed bearings due to the impact.

I reiterated that the

malfunction occurred before hitting the curb and asked how the thickening of the

wheel could affect the vehicle's electrical system and prevent it from starting. I was

given a day to resolve the issue, and we left.

6. The next day, upon learning that the repair cost of the car would be covered by our

insurance, I went back to check the car. I want to emphasize that the warning lights

were not illuminated, and everything seemed normal.

When I asked why, the service

representative mentioned that the car had been reset. After this conversation, we

contacted Nissan Canada to lodge a complaint. During this process, they asked us a

few questions and requested written responses.

7. Nissan Canada visited 417 Nissan to inspect the car.

The report prepared stated that

there was no issue with the vehicle's electrical system and reported the consequences

of the impact. We already mentioned that the right front wheel had hit, and the

repetition of this information indicates that they did not focus on the main areas they

should have investigated. In other words, Nissan Canada assisted in clearing 417

Nissan's service.

8. Our concern is whether Nissan Canada was aware of the vehicle's malfunction history.

Did they focus on the reason for our second visit to the service or the accident we

experienced on the way to the service?

If they don't trust our statement, does this car

not have a malfunction memory? Does Nissan, which even sends emails when the tire

pressure drops, not see the potentially fatal errors this car actually made (can they not

determine when these errors occurred and what type of errors they were)?

9. As stated in the report, will they be able to guarantee that they will take responsibility

for accidents, financial and moral losses, and deaths caused by the malfunction of the

vehicle's brain, electrical system, the vehicle stopping while driving on the highway,

accidents that may occur when warning lights do not work when they should?

10. The main reason for us to choose Nissan and buy a new car was its reliability, engine

quality, and satisfaction with the service.

While planning to buy a Nissan Pathfinder,

Nissan disappointed us greatly. I am saddened to express that we do not feel safe and

feel deceived.

11. Please take back this unreliable car that we do not feel safe in.

Because experiencing

the fear of receiving the same error again (despite changing the brain) without causing

harm to life and property, I request that the necessary actions be taken to resolve it in a

manner befitting Nissan's corporate identity.

12. Yours sincerely,

So this is a ongoing thing you can refer back to my other stories that are in here but my whole entire electrical shut down the other night thankfully as I was pulling into the driveway because if it would've happened on the highway or going across any lanes I probably wouldn't be able to write this right now the whole screen is flashing Hazards whatever and making all these weird sounds underneath my dash and then proceeded to flash flash off the whole screen and shut my vehicle down I had operation of brakes just and that's it couldn't turn back on no acceleration just brakes no lights no nothing I looked it up in the book Manual can be anything from your battery to your frame I'm not a mechanic but I did take mechanics class for three years of school and I don't know about you but your free to your battery that's a big difference as I know the chunk of metal or there's like the actual power of in which ignites and Keeps everything going light comes on when your batteries shorting out seems to be a bit of a strange combination that's just my train of thought looking for a crack in your frame compared to your battery just seems to be a very large space in between that and there and a lot of other stuff to cover so I've been reading that the vehicle is not supposed to shut down Batteries system or something or one computer screen shut down that's not true Any of you out there driving in a computerized car just know this it can shut down anytime so with you your whole family your children whatever animals could shut down while you're going across four lanes on a highway Cross while you're making a left-hand turning intersection could stop completely Merging onto freeway or halfway through traffic light doing 120 down the highway no steering only breaks no lights to put on for warning or hazard I think we should be rethinking these situations and these vehicles and our purchases because if I would've known this I would've never bought one thing I can say one thing I can say very clearly I will never ever buy another nissan anything and make sure I tell him the entire planet so absolutely disgusting customer service skills absolutely zero give a *** and obviously some massive engineering *** ups I don't expect them to remedy anything they just want to charge you $160 an hour instead to pretend to know what they're doing Knows what it's doing I don't think they know how to operate it whoever design engineered sunlight roof drains drain to underneath the driver seat where the electrical is now that's a sick *** sorry about the language folks and the very large lack of grammar I don't really care anymore the system is so corrupt and so absolutely full of BS why should I care as far as I'm concerned I'm gonna do my best to never buy another anything from anywhere rather a horse I don't care how long it takes me to get doesn't matter anyways time doesn't exist all this is absolute *** and I'm tired of people selling product and not behind it at all and so that goes for the Head Office of this company nissan I promise you before I pass away on this planet in this suit I'm gonna see your doors close either that or you're going to get me a replacement vehicle and not from Nissan and if you don't say goodbye to your jobs folks because nobody needs to buy a piece of crap for a whole bunch of money not impressed

This will be a long rant directed more to Nissan Canada however Myers Kanata Nissan was the seller of the vehicle and my complaint with them is the fact that General Manager, Jason Winters has refused to return my call to discuss my issue. I called and left Mr.

Winters a message on the 3rd of July with no response.

I purchased a new 2023 Nissan Frontier at the beginning of May with just over 2000 KMs on the vehicle. At just over 6000 KMs I began to have serious electronic issues with the vehicle. Specifically, the vehicle will drop into traction control mode for no reason at random intervals.

The vehicle has been with Belleville Nissan since the first week of June (2024) and as of the 24th of July the vehicle is still not fixed. I am being told that they are unable to identify the problem as they are unable to recreate the issue.

For context I have taken the vehicle back twice since the beginning of June only to have the vehicle do this almost immediately. The last time I took the vehicle back I had it less than 12 hours before it happened again. In order to assist in the repair, I was able to limp the vehicle into the shop and left it running while malfunctioning in order to allow the service department to diagnose the issue since they are unable to recreate the problem.

I have engaged Nissan Canada to deal with this issue as I have advised them that this vehicle is unfit to be on the road and poses a serious safety concern. I have been assigned case #180**** as they attempt to repair the vehicle.

I have had little communication since last week when I was told that I would be retuned the vehicle with no fix. I was told that because they cannot recreate the problem that I should drive the vehicle and when the problem occurred again, I should take a picture of the dashboard. I had to explain that I took the vehicle into the shop while the problem was happening and that there is nothing more, I could do except maybe fixing the problem myself.

I have advised Nissan Canada that I will not take the vehicle back without a properly documented diagnoses and repair as the vehicle is unfit to be on the road. For the past two weeks I have requested that my complaint be forwarded to someone at Nissan Canada in a position to discuss either a refund or swap for an equal Nissan product however these requests have gone unanswered.

As far as I am concerned, I have been more than patient with Nissan.

At this time the lack of communication and cooperation with Nissan is bordering on being disrespectful.

25 July 2024 update I was contacted by Nissan today at 11:59 and simply told that they are unable to find the problem and as far as they are concerned there is no problem. They have also told me that I cannot have a loaner or rental care as per my extended warranty agreement as they refuse to acknowledge a problem with the vehicle.

Last week, May 09,2024. My boyfriend and I visited Nissan O'Neil and purchased a Toyota RAV4 2022 listed for $34,900 with a $3000 discount, resulting in a total price of $31,900.

As a first-time car buyer with a newly acquired license, I considered it a fair price and aimed for a swift transaction.
We were referred to Dealer A by a friend and subsequently searched for her. Our initial inquiry was for the Nissan Kicks 2024, and Dealer A provided a quote of $253 biweekly for a period of 6 years, with a $5000 down payment. I am eager to negotiate the down payment to reduce my overall fees. However, after test-driving it, we found it too small for our family of four.

At the dealership, I noticed the Toyota RAV4 20** **,000 km was the odometer reading. I inquired about its 6-year biweekly cost. Dealer A stated it would be 271 biweekly for 6 years, including the down payment.
Dealer A didn't try to sell me anything else, and mentioned warranties which I declined. I was sent to Dealer B's office, where she asked for my ID, name, email address, and workplace, which I assumed was for a credit check.

She said she would contact me by the end of the day, and I waited for her call.
The next day, May 10,2024 Dealer B called to congratulate me on my car loan approval, which made me very happy since it was my first car. On May 11 2024,11am Saturday. We went to Nissan Oniel to get the key, and I waited there for 1 hour, because she is with her other client.Waiting for one hour doesn't bother me since we know she's busy.
I am eager to finish the process and drive our new car home since I had work at 5 p.m. We went to her office, where she had a stack of paperwork for me to sign and finalize the purchase, and she told me about my monthly payments.
Upon arriving home, I called Dealer B to inquire about the discrepancy between 271 and 278.

She attributed the difference to the warranty.

I was surprised because she had not previously mentioned this adjusting my biweekly payment from 6 years to 7 years I compared the quotation provided by Dealer A and noticed an increase from $42,285.36 to $50,725.22 with a $5000 down payment.
I was never informed of these additional features prior to signing the contract, and I mistakenly assumed the agreed-upon price included them.
While I acknowledge that not thoroughly reviewing the contract before signing it was my mistake, I believe adding $5000 worth of features like Quality Guard Platinum-$2799 Nissan Gap Platinum-$1795, Sound Shield Undercoating-$499 without any verbal mention of them to the customer beforehand is unacceptable and the car is listed as having 56,000 miles, but the actual mileage is 58,000 miles.Adam explains that it's due to the test drive, which makes sense.
I have already brought this to the attention of Adam, the Sales Manager at Oniel Nissan, but have yet to receive a response yesterday May 13,2024 Monday, he expressed his intention to undo all progress and reach out to the bank.I reached out to Nissan Oniel's office thrice today, but the receptionist informed me that he is currently unavailable that Adam will be returning my call shortly. I have been waiting for the entire day, yet to receive a call back.This situation/experience is quite sad and stressful.

Dear Cliff,

I hope this message finds you well. I am writing to express my profound disappointment with the recent service experience I had at your dealership. As a loyal Nissan customer for over a decade, having purchased two vehicles from your establishment, I am deeply concerned about how my recent service was handled.

Last week, I brought my vehicle in with a flat tire and explicitly mentioned to the service team that there was a nail in the tire, as confirmed by both AMA and Canadian Tire. I have supporting documents to verify this. Despite this, I was charged for a repair, and the nail was not shown to me. Two days later, I received a warning on my dashboard about low tire pressure. Upon returning to Nissan, I was informed that all four tires needed replacement, though this was later revised to two.

Today, during another service visit, I discovered that the nail was still present in the tire. I have evidence to support this. Additionally, I received a quote for replacing two tires at $638.35. This situation raises several concerns about the quality and integrity of the service provided.

As a loyal customer, I expected better care and transparency. This experience has left me questioning the trust I have in Nissan's service department. I believe this is a serious safety issue and I am very troubled by the lack of resolution and attention to my concerns.

I intend to escalate this complaint and share my experience publicly if necessary. As someone who works in customer service, I am particularly disappointed by the handling of this situation and the apparent disregard for resolving the issue.

I would appreciate your immediate attention to this matter and a satisfactory resolution. Please let me know how we can rectify this situation and restore my confidence in your dealership.

Thank you for your prompt attention.

Best regards,