Nissan Canada

Dear Nissan Canada Representative, I am reaching out to formally convey my deep dissatisfaction and concern regarding a recent transaction at Go Nissan South, Edmonton, a dealership associated with your esteemed brand. My intent is to ensure Nissan Canada is made fully aware of practices that may detrimentally affect the reputation of your brand and lead to substantial distress for your customers. On Sunday, September 24, 2023, I engaged with the team at Go Nissan South and reached a mutual agreement regarding the trade-in of my Honda Civic 2017 for a 2022 Mazda Sport3. The loan was subsequently approved, and I made an additional down payment of 2000 CAD. However, my experience took an unfortunate turn the following day, Monday, September 25, 2023. After the approval, I faced unwarranted and unexpected pressure from the financial representatives to acquire an additional warranty, which was unequivocally irrelevant to my needs. Despite my explicit refusal, the dealership unilaterally revoked the agreed-upon deal as I was en route to finalize the paperwork and collect the car, for which I had already secured & bought the necessary insurance. This sudden revocation, evidently stemming from my refusal to consent to unnecessary add-ons, has resulted in feelings of deception and mistreatment. Such actions raise alarming questions about the ethical standards and respect for customers' rights and choices at your dealership, potentially reflecting a broader, systemic issue. I find it imperative to vocalize my grievances and am inclined to escalate this matter through a formal complaint, aiming to rectify such unethical practices and shield future customers from analogous disheartening experiences. I fervently hope that this unfortunate incident instigates a meticulous examination of your sales and customer interaction protocols, culminating in substantial enhancements that uphold respect, transparency, and the high standards associated with Nissan Canada. I anticipate that Nissan Canada will acknowledge the gravity of this situation and undertake prompt and effective measures to address the concerns raised, reinforcing the values of integrity and customer-centricity intrinsic to the Nissan brand. Thank you for your immediate attention to this matter. I trust that Nissan Canada will act diligently to resolve these concerns and maintain the trust and loyalty of its valued customer base. I have filed formal complaints and the investigations are underway, I will use the investigation reports and sue them, Sincerely, Marawan