Chris B Sbl

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Verified Reviewer
| map-marker Calgary, Alberta

Dissatisfied with warranty coverage

Hi, My car was at the repair shop to change oil and repair the motion activated rear gate control. I was told that the sensor was damaged by possibly a rock from a road and it is not covered by warranty. I strongly disagree with this assessment as the placement and lack of impact protection on this sensor is the engineering design flaw. This kind of damage to a sensor, placed without any shield is likely to happen at any time and it should be properly protected from any damage. I live in Alberta (Cochrane) and it was Cochrane's dealership that refused to repair the malfunctioning door opening system. I hope it will be reviewed and my car will be repaired under warranty. It is 2023 model and only 21,000 km.
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Marawan A Pbg

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Verified Reviewer
| map-marker Edmonton, Alberta

Unprofessional Conduct and Unjust Deal Cancellation at go nissan edmonton south

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Dear Nissan Canada Representative, I am reaching out to formally convey my deep dissatisfaction and concern regarding a recent transaction at Go Nissan South, Edmonton, a dealership associated with your esteemed brand. My intent is to ensure Nissan Canada is made fully aware of practices that may detrimentally affect the reputation of your brand and lead to substantial distress for your customers. On Sunday, September 24, 2023, I engaged with the team at Go Nissan South and reached a mutual agreement regarding the trade-in of my Honda Civic 2017 for a 2022 Mazda Sport3. The loan was subsequently approved, and I made an additional down payment of 2000 CAD. However, my experience took an unfortunate turn the following day, Monday, September 25, 2023. After the approval, I faced unwarranted and unexpected pressure from the financial representatives to acquire an additional warranty, which was unequivocally irrelevant to my needs. Despite my explicit refusal, the dealership unilaterally revoked the agreed-upon deal as I was en route to finalize the paperwork and collect the car, for which I had already secured & bought the necessary insurance. This sudden revocation, evidently stemming from my refusal to consent to unnecessary add-ons, has resulted in feelings of deception and mistreatment. Such actions raise alarming questions about the ethical standards and respect for customers' rights and choices at your dealership, potentially reflecting a broader, systemic issue. I find it imperative to vocalize my grievances and am inclined to escalate this matter through a formal complaint, aiming to rectify such unethical practices and shield future customers from analogous disheartening experiences. I fervently hope that this unfortunate incident instigates a meticulous examination of your sales and customer interaction protocols, culminating in substantial enhancements that uphold respect, transparency, and the high standards associated with Nissan Canada. I anticipate that Nissan Canada will acknowledge the gravity of this situation and undertake prompt and effective measures to address the concerns raised, reinforcing the values of integrity and customer-centricity intrinsic to the Nissan brand. Thank you for your immediate attention to this matter. I trust that Nissan Canada will act diligently to resolve these concerns and maintain the trust and loyalty of its valued customer base. I have filed formal complaints and the investigations are underway, I will use the investigation reports and sue them, Sincerely, Marawan
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Cons:
  • Need to do better jobs selecting their dealerships

Preferred solution: I seek a formal apology and compensation for the distress and time wasted due to unprofessional conduct and unresolved issues at the dealership.

Wilson P Pjy

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Verified Reviewer
| map-marker Donnacona, Quebec

Radio on 2019 rogue not working

Nissan Canada - Radio on 2019 rogue not working
Updated by user Aug 26, 2023

My Rogue has only 75000Km. On it.

I am retired now on a low pension. I am a loyal Nissan consumer.

Original review Aug 26, 2023
The radio on my 2019 nissan rogue stopped working. After diagnostic test they said radio is faulty and needs replaced. 5500.00 to replace. Car only worth about 15.000.00. Eas thinking of trading it in but not sure of Nissan reputation now.
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Pros:
  • Very helpful so far
Cons:
  • None yet

Preferred solution: Full refund

Terry D Eax

Provide and Unbiased review

Original review Oct 04, 2023
I'm waiting on a response for Nissan Canada if they will cover 50% of the repair costs for a known fuel system problem with the Frontier. Unfortunately, my truck is off warranty but the problem to repair the truck is $1,700. Because I'm a loyal customer( purchased 3 new Nissan trucks) i hope they will assist me in the partial cost of repairs. Once they respond, I can provide a better rating. Customer service staff were great and the Dealership is good but I'm stuck with an unreasonable repair cost for a problem that dates back the the 1st generation trucks. I hope Nissan will help me.
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Pros:
  • Great vehicle
Cons:
  • None right now

Preferred solution: assist in repair costs

1 comment
Guest

Do the work yourself then.

Anonymous
map-marker Vancouver, British Columbia

Keys locked in

Tried to get help because my keys are locked in and no one helped me and they hung up on me. You should be able to send a signal to my car to reopen it. I haven't worked because of major surgery so I don't have 200 for roadside assistance. Will never get another Nissan again!!
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Barry N Yqi

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Verified Reviewer
| map-marker Cobourg, Ontario

Customer service

My sister in law bought a used car from Nissan Cobourg.had the car for three months.she was driving on the highway and the drivers side front wheel fell off.thankfully no one was injured.got a tow to the dealer.was supposed to be repaired and ready in two days.has been five days and no vehicle yet.the dealer would not even give her a courtesy car.she is 76 years old and needs to go to medical appointments.i find this very disturbing as this could have been really bad.she had to wait for a tow truck to come from Kingston.I feel she is due some compensation for the dealers lack of concern or care.her name is Diane Stinson.I think the dealer should investigate and find out who is responsible for that tire coming off.I would think that it was off when they did a safety check.if it had of been an accident Im sure there would have been a lawsuit.I thought customer care was important but I guess not for everybody.
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Loss:
$500

Preferred solution: Apology

User's recommendation: Don’t deal with Nissan Cobourg

Anonymous
map-marker Saint Thomas De Montmagny, Quebec

Gestion des comptes

depuis le 14 juillet 2024 je suis absolument incapable de consulter mes relève paiement supposition un cause de problèmes techniques.Service très décevant et je nan aucune confiance un Nissan Canada Finances voiture le problème informatique ne se régler pas depuis 6 mois.
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Richard S Zlp

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Verified Reviewer
| map-marker Winnipeg, Manitoba

Nissan Connect service is unbelievable

I keep getting an email saying that the "tow alarm was triggered" The vehicle is in my garage. The dealership said that they did not know what that was and said I had to call Nissan Connect. First call - they barely spoke English and hung up on me. Second call, They could not understand me and hung up. Third call the English was a bit better but cut me off again. The Forth call the English was better and after being on hold again, I was cut off. Although they all had my information, no one had the decency to return my call. Nissan Canada should be ashamed of themselves and the POOR customer service!
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Cons:
  • Terrible service from nissan connect help desk

Preferred solution: The problem solved

Pamela S Wgt

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Verified Reviewer
| map-marker Timmins, Ontario

Not satisfied with service

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Nissan Sentra 2021 SV Took car to Timmins Nissan to check problems with back right passenger tire that was bald. Asked them to check to see what problems with rear end of car. They said they did a wheel alignment and to put on new tires. I drove home and had four new tires put on. The technician at Fountain Tire said the brakes were shot and needed replaced. The tires should have lasted over 40000 kil. Nissan did not check to see what problems I had. Very dangerous that they did not check anything. It will cost me over $700 in repairs for a car with only 40,000 kil on it and we purchased new only 18 months ago. They do not honour the oil change contract. Which stated oil changes free up to 48 months or 64 000 kil. They say I have none left even though I only get it done at 8000 kil as they told me too.
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Loss:
$1000
Pros:
  • We had no problems with north bay
Cons:
  • Poor quality tires and bad service

Preferred solution: Full refund

User's recommendation: Don't buy a Nissan. They don't even honour there free oil changes. This is our second Sentra and never again!

Anonymous
map-marker Georgetown, Ontario

I need to speak to someone

Hello I bought anew Nissan rogue 2021 model in November of 2021 to work with driving LYFT and UBER since I bought it I have been having issues with it such as the battery, the locks , the back seats dont recline, the shifter has issues and now the power steering system jam since the 12 day of September 2022 the has at the dealer which is Alta Nissan I was told that my car would be ready by the 12 day of October now its two months and one week I have not received my car yet since then I have not been working since it is my only source of income that is my job I have not work since then I have been applying for unemployment but I am a senior that makes it very difficult to get employment I have a family to take care of I have my bills rent , car loan, etc I would like to know when I will be getting my car so I can working again thank you.
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Tom M Zcp

Key fob issues

Fob won’t open. Latch appears to be broken Customer care is useless. Lost call 5 times. Including one agent simply hanging up!
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Cons:
  • Customer service from both was extremely poor

Preferred solution: New key fob

User's recommendation: Don’t call nissan

Yacoub Drp
map-marker Stephens City, Virginia

In usa amd mynissan app does not work

I am driving to Florida and by mid-day the MyNissan app was not working. I couldn't sign in any longer. I called support and the person mentioned that your system is down. He could not either advise when it would be corrected and with no other recommended temporary solution. Frustrated because the only time to date that I needed the app...it is not working
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User's recommendation: provide a date of resolution or temporary solution

Donna B Lvj

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Verified Reviewer
| map-marker Mount Pearl, Newfoundland And Labrador

Dissatisfaction

After 40 plus years of buying Toyota vehicle, I decided I would switch from my usual upgraded Toyota Camry and took several vehicles out for a test drive. The QX50 beat out the others for comfort and driveability. My husband and I are in our 70's, this would likely be my last vehicle. My complaints with Nissan in St. John's are too numerous to place in this small format. The purchase has been a major disappointment. Thank you for your time.
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User's recommendation: My recommendation is 'I don't recommend'.

Isabelle P Bju

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Verified Reviewer
| map-marker Stouffville, Ontario

Kicks 2021 cannot be fixed

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Original review Nov 03, 2023
I'm 2 years into the 4 year lease of a Nissan Kicks. I had 2 Micras before and I was very happy with them. The only reason for this Kick was that I wanted a slightly sturdier car for winter driving now that I have a different commute to work. Since the beginning this car's steering wheel heater didn't work on and off, we thought no big deal. Now the transmission and brakes seem to have serious issues. It has stopped moving after a traffic light turned green. Sometimes it makes a loud grinding noise and all sorts of scary lights turn on in the dash. Handbrake button gets stuck flashing... What can I tell you it's just not safe. We have spent countless days out of work and had to drive with friends to work, get a cab or rent a car almost every time this car had to be looked at. I'm paying full insurance for this brand new car. Stouffville Nissan is actually admitting that many 2021 Kicks have similar issues. Still customer service says they just keep repairing it but we both know this car is defective. How many years and trips does it take to see that it cannot be fixed? What does it take? A fatal accident? Every time the lights are reset but the problem keeps happening and they know it. So the dealership is now "helping me" by saying ok come and get a new car or pat the penalty if you don't feel safe driving this car and want to end your lease. Before I wasn't concerned with lost wages in days off because I had no car or had to bring the car in asap. I wasn't concerned with money spent on cabs and car rentals. But now that I'm being treated this way, I intend to file a claim with Small Claims Court (or maybe bigger court), report it to CSMVAP and OMVIC.
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Loss:
$4000
Cons:
  • Terrible customer support and bad car quality

Preferred solution: Full refund

User's recommendation: Don't buy Nissan!

Kyle S Olw

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Verified Reviewer
| map-marker Whitby, Ontario

2 years of frustration

Since we bought our 2021 Nissan Murano in 2021, we've had a whistling noise anytime we've driven over 100KMH. We've taken our vehicle to Midway Nissan in Whitby numerous times and they can't solve the issue. We've been without our vehicle for 3 weeks now and still no resolution in sight. We've recorded audio and video of the issue and no one can figure it out. Is this how Nissan Canada helps its customers?
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Preferred solution: My vehicle fixed without money coming out of my pocket.

Ken U Ldb

No help, on my brand new vechile with 21,000 Kms are almost worn out i will be lucky to get 35,0000 KMS out of them.

Nissan Rouge Platinum 2022 i have winter and summer tires, my summer are rated for 100,000 kms i have 32,000 on vechile and aprox 21,000 on summer tires, and they are at 5/32 rated for 100,000 km they wont see 35,000 km i am positive, i have brought this up in March 2023 and now in July 2023 they dont cover tires, is this not great on a $55,000 dollar vechile going to by tires around 35,000 kms. Not Happy customer
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Preferred solution: Price reduction

2 comments
Guest

You have to be a special kind of stupid to think a car company covers tires.

Guest
reply icon Replying to comment of Guest-2365310

To guest commentary: you're the St one and I can see you're emotionally stunted. I hate to use the S word online but I have to say back at you.

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