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Contact Nissan Canada Customer Service

Nissan Canada Phone Numbers and Emails

Toll-Free Number:

  • (800) 387-0122
Call customer service
Send Message

Customer Service:

  • (800) 268-6499
    Eastern Canada
  • (800) 267-5936
    Roadside Assistance
  • (800) 268-0764
    Western Canada
  • (844) 543-3782

Nissan Canada Emails:

Customer Service
ncfcustomer.service@nissancanada.com
privacy@nissancanada.com
Privacy Inquiries
Is this your business?

Nissan Canada Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Nissan Canada Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    66% phone 34% email
  • The best phone number to call Nissan Canada is 8003870122. 70% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 73% of customers reported contacting a real person successfully.

  • The average hold time is less than 1 minute. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 5 minutes.

  • Be prepared for the call as Nissan Canada may ask you for the following information to identify you as a customer: first and last name, phone number or email.

View full overview ›

How to Contact Nissan Canada?

Most Popular Number:

(800) 387-0122
Total calls: 316 Issues resolved: 13 Last call: Oct 6, 2025

Nissan Canada customer care handles client queries and concerns via the toll-free number 1-800-387-0122 during business hours. Users in Eastern Canada can dial 1-800-268-6499 for information and help from the company agents. The Nissan Canada customer service phone number 1-800-267-5936 is active to seek roadside assistance between office times. For consumers in western Canada, 1-800-268-0764 is the helpline. Lastly, 1-844-543-3782 is Nissan Canada's customer support number for help shopping for vehicles, financing, leasing, extended production plans, loyalty programs, service, and maintenance. Users reluctant to share their concerns by phone can visit the company headquarters, Nissan Canada Inc., at 5290 Orbitor Drive, Mississauga, Ontario L4W 4Z5, Canada, for better assistance. The company also has a branch at Diversity Committee, 50 Orbitor Road, Mississauga ONL4W 4Z5, for clients in the respective region to consult.

Customers can choose one of the four published emails according to the nature of their concern. To contact Nissan Canada customer service for information regarding banking and related topics, email bankinfo@nissancanada.com. The email lease@nissancanada.com is published to request assistance with leasing and relevant concerns. Those reaching the support team for general issues and inquiries can contact via the Nissan Canada customer care email ncfcustomer.service@nissancanada.com. Lastly, privacy@nissancanada.com is the email for privacy inquiries.

Customers can visit the company website and scroll down to the bottom of the home page to download the Nissan Canada app. This application is compatible with Android and iPhones and makes it convenient for clients to manage everything regarding their vehicles, like starting their engine and checking the vehicle's health. To contact Nissan Canada customer support via the app, click Support in the main menu and send a request to the business agent between working hours. After reviewing it, the team will respond within a few hours or days.

The Nissan Canada website features different ways to consult the support team, which customers can access by clicking Contact Us on the homepage. Users with requests for ownership and address change, recall lookup, claims, tow booking, and coverage renewals can consider these methods or click the direct links to visit the customer portal. Logging into the customer portal will allow them to give their payment statements, get a payout quote, update their account details, and conveniently manage it 24/7. Those who do not have an account can enter the last eight digits of their vehicle identification number to ensure faster and quality assistance.

PissedConsumer Club

Contact Information

Nissan Canada Website:

Nissan Canada Help Center:

Corporate Office Address:

Nissan Canada inc.
5290 Orbitor Drive
Gaborone, South-East L4W 4Z5
Botswana

Other Info (opening hours):

Other Location:

Diversity Committee

50 Orbitor Road

Mississauga ONL4W 4Z5

More contact details

Fax:

+1 (800) 265 0835

Nissan Canada Customer Service Reviews

1.4 / 5
Bad
Guest-6849991
Not happy with purchase
stars-rating stars-rating stars-rating stars-rating stars-rating
2.0

Nisan Canada gave me nothing for m inconvenience, I have a brand new kicks. had the motor change out at 9000k after bringing it to there attention at 3500k and now at 14000k the transmission needs to be replaced.

, and for my inconvenience I was offered nothing. Great customer service. this piece of crap is your responsibility. Don't Buy Nisan.

needs to be replaced. , and for my inconvenience I was offered nothing. Great customer service.

this piece of crap is your responsibility. Don't Buy Nisan.

Arif J Qyy
Really bad Customer Service - lied to customers
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Vin Number : JN8BT3CB8SW146777
I would love to give them less than one star, but unfortunately, there is no choice available. See reason below:
I bought a 2025 Nissan Rogue back in January 2025 from Country Hills Nissan, Calgary, Canada.

As Nissan offered a 3-year trial period to use the Nissan Connect App, and you can remotely start/stop, lock/unlock, and other features, at the time of pickup, we did find those features were out of service due to battery drainage problems reported, and they are working on it. So, the lady (Marcela Mateo, Delivery Co-Ordinator) advised us to contact Toyota Canada directly and we can't do anything. So anyway, I kept calling them for the last 7 months, and every time, the only answer I got from them until last week was that they still couldn't solve the problem and were still working on it. I thought Nissan Canada was a big company, but I found out they are useless and even couldn't solve a small problem for the last 7 months and might be more than that, as I know from January 2025, with their services and their customers screwing up, and it's very frustrating.

I passed my last winter without this facility, and they have no shame and no compensation for this.
Anyway, the big surprise I found, which smoked/screwed me up, was when yesterday I was at Country Hills Nissan for my first oil change. When I spoke to the Delivery Co-Ordinator (Marcela Mateo) about this problem still existing, she told me it was resolved a long time ago and only happened with 3-4 customers, and it's resolved. That statement made me crazy as Nissan kept telling me that they were still working on it, and it means they don't know what they are doing and were lying to me for the last 7 months. I always go to Toyota, and it was the first time I bought a Nissan, but unfortunately, it was a big mistake, and I'm being punished for being their customer.

I am really upset that they were lying again and again and showing no customer satisfaction and care at all.

I will escalate this issue to a higher level and give suggestions to others: please go to a company you can trust and not make you a fool.
At this point, I would like them to contact me ASAP as follows:
1) Resolve this issue ASAP.
2) I must need compensation for the problem I faced.
3) I need an investigation into why customer service was lying to me.
4) Once they resolved the issue, then my trial period starts from there.
I am leaving my contact details to be contacted ASAP, and I will write down my review in all forums, so people are aware and think twice before buying Nissan products, as I am really upset from yesterday and feel regret about my decision to buy a Nissan Rogue. I had a plan to buy a Nissan Altima AWD, but not anymore.
Thanks
Arif Jamal
403890****
arif_jamal15@***.com

Shaelyn M
Nissan Canada Is a Joke – Shameless, Greedy, and Zero Accountability
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

If I could give this company zero stars, I would without hesitation. Nissan Canada, your customer service is an absolute disgrace and a perfect example of corporate greed and incompetence.
Heres my situation: My car has a recurring A/C issue thats been happening every single year. The dealership diagnosed the actual problem and confirmed it needs a larger O-ring a simple, permanent fix that would finally stop the issue. They were ready to fix it properly. But what happened? Nissan Canada stepped in and flat-out denied it.
Instead, they insist I bring my car in every year to pay almost $500 for a temporary patch job that does absolutely nothing long term. They KNOW what the issue is. They ADMIT it. But instead of allowing the dealership to do the proper repair, they told me its my problem and it has to come out of my own pocket. No warranty coverage, no goodwill, just a constant cycle of bandaid fixes and brushing me off.
Even the dealership wanted to help, and they couldnt because Nissan Canada literally blocked them from doing the right thing. That says everything you need to know about this company.
Nissan Canada doesnt care about their customers, doesnt stand behind their products, and sure as *** doesnt take accountability for their failures. Theyll happily take your money but disappear the moment a real issue comes up.
I will never buy another Nissan again, and Ill make damn sure everyone I know hears about this garbage experience too. Do yourself a favor and go with a company that values its customers because Nissan Canada clearly doesnt.

Margrett Tei
Disappointed.disconnected twice
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

You redirect the call and disconnected me twice.
Your lucky a sales member out of Kitchener Nissan went out of his way beyond my expectations and saved the day. (Tom Moore)
If it wasnt for him I would have gone to another dealer different brand make Chevy.
I ended up buying a 2024 Nissan Frontier of the show room floor.
Thanks Tom at least you helped.

How Good is Nissan Canada's Customer Service?

Abran Hxz
Abran Hxz
Feels Disappointed | Mar 26, 2025

They don't want to help solve any issues this is a second issue I have had since buy it new and same thing no resolve.

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Jauan Kwg
Jauan Kwg
Feels Disappointed | Mar 07, 2025

A disrespecting Joke …they are pathetic

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Shepherd Yxm
Shepherd Yxm
Feels Neutral | Aug 15, 2024

Nissan customer service sucks Nissan dealership in Orangeville is amazing

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Tyisha Fjf
Tyisha Fjf
Feels Satisfied | Jun 20, 2024

Very satisfied

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Samiyah Hpe
Samiyah Hpe
Feels Disappointed | Jun 12, 2024

Purchased a premium vehicle at a premium price. Terrible quality and Nissan does not back it up. Terrible dealer customer service here in antigonish.

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Khalid Z Zhg
Khalid Z Zhg
Feels Disappointed | Mar 05, 2024

Still waiting reaction of my issue

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Summary of Nissan Canada Customer Service Calls

538 TOTAL
CALLS
04:15 AVG CALL
DURATION
9% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Nissan Canada?

Product/ Service Question:

  • “Complaint regarding Affirm Finance”
  • “Unsubscribing from all emails is not working”
  • “Complaint”

Payments and Charges Question:

  • “I need you signature to deposit a cheque from ICBC”
  • “Nissan applewood surrey wrongfully charged for traffic ticket and not returning money”
  • “Over billed”

Request for Information Question:

  • “Ask a question”
  • “Lack of response regarding question of service”
  • “Information regarding a faulty transmission on my 2014 Nissan versa note”

Staff Question:

  • “Service repairs”
  • “Poor customer service”
  • “In service date”

Return/ Replace Question:

  • “Change of credit card”
  • “My free change oil suspended”
  • “Sales person(Sara Bordbar) Told me lots of incorrect information about the price and the lease terms and condition in the that dealership, she even told me that I’m able to return at least car if I didn’t like it .and after I got a car, the total”

Account Question:

  • “Unlock 2008 altima dead battery”
  • Account transfer difficulty
  • “Keys locked in”

Activation/ Cancellation Question:

  • “To have brochures cancelled from coming to my home”
  • “To cancel my subscription”

Employment Question:

  • “Want to pay off my loan”

Shipping and Delivery Question:

  • “I bought a Nissan yesterday and was led to believe l would get the free oil changes”

Website/ Application Question:

  • “What talk about trouble wth installing new windshield and programming front road condition camera”

Other Question:

  • “Car issue”
  • “Reason is break is done on back only 31 km i take care my patfinder”
  • “Assistant”

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